Frequently Asked Questions

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What should I do if I feel uncomfortable while in a service?
It is our number one goal to create a comforting and relaxing experience for you. If at ANY time, you are uncomfortable for ANY REASON, please tell us and we'll make adjustments for you. 

How should I dress?
Come as you are, as there is no special way to dress for your spa experience.

When should I arrive for my appointment?
Being on time for your appointment is greatly appreciated so that you may receive your full service. Arriving late may result in a shortened service. We invite you to arrive early so that you may unwind with a cup of tea, coffee, or water prior to your appointment.

What if I can't make my appointment?
We require 24 hours notice when cancelling or rescheduling appointments. We understand that emergencies and illnesses occur; however, short-notice cancellations or no-shows will be charged a fee of half the value of your missed appointments which must be paid prior to rescheduling your next appointment.

Do you offer a place to shower after my service?
Lifespa is pleased to offer a jet shower experience room. This amenity is included with services valued at $99 or above OR can be added as a service enhancement for an additional $9 to any Lifespa service.

Do you offer couples services?
While we are able to accommodate couples and small groups, it often requires scheduling quite far in advance.  Our team has many years of experience and a strong guest base.  Finding 2 or more therapists with availability at the same time is challenging.

What type of payment do you accept?
We gladly accept credit, check, cash, gift certificates, SpaFinder and Spaweek cards as methods of payment. We accept Visa, Mastercard, American Express, and Discover cards.

How do I schedule my appointments?
Please schedule your appointments via phone at 920-434-2204 or use our online scheduling service.

How do I purchase Gift Certificates?
Gift certificates are available and make a wonderful gift for any occasion. Please stop in at 345 Cardinal Lane Suite 6, Green Bay, WI; purchase over the phone at 920-434-2204; or use our online store (see below) to make your selection. 

Reserve Your Spa Appointment

Purchase Gift Certificates Online